Business & Professional Courses
The Heart of Yorkshire Education Group offers a range of flexible training and development programmes in many professional occupations to support employers to upskill their workforce and enhance employees’ personal development.
Contact us on businessandprofessional@heartofyorkshire.ac.uk or 01924 789111 to find out more about our courses.
- Leaders & Managers
- Human Resources
- Finance, Bookkeeping & Accounting
- Administration & Customer Service
- Business & Professional Apprenticeships
Leaders & Managers
Employers of effectively skilled leaders and managers benefit from competent management of organisational strategy with improved team productivity, communication, and collaboration.
Our qualifications from the Institute of Leadership and Management (ILM) and the Chartered Management Institute (CMI) equip leaders and managers at all levels with the skills needed to excel and progress in their careers.
Courses available at level 2, 3 and 5
Suitable for:
- New and aspiring team leaders
- Developing team leaders
- Supervisors
- First line managers
- Middle managers
- Department heads
Leaders & Managers
ILM Level 2 Diploma in Team Leading
- Flexible workplace delivery
- Aimed at new and aspiring team leaders
- Core principles and essential skills in leadership
Level: Level 2
Duration: Approx 8 months
Cost: £1,100
Leaders & Managers
ILM Level 3 Diploma in Management
- Flexible workplace delivery
- Aimed at first line managers with existing management responsibility
- Expectations of effective managers and essential management skills
Level: Level 3
Duration: Approx 12 months
Cost: £2,573
Leaders & Managers
ILM Level 5 NVQ Diploma in Management & Leadership
- Flexible workplace delivery
- Aimed at middle managers with substantial management responsibility
- Strategic management skills for enhanced organisational effectiveness
Level: Level 3
Duration: Approx 18 months
Cost: £3,120
Leaders & Managers
CMI Level 3 Principles of Management and Leadership (Award/Certificate/Diploma)
- Online taught sessions
- Aimed at aspiring and early-career team leaders/first line managers
- Effective team management and leadership
Level: Level 3
Duration: Approx 3 months to 1 year
Cost: £300 - £1,500
Leaders & Managers
CMI Level 5 in Management & Leadership (Award/Certificate/Diploma)
- Online taught sessions
- Aimed at practising middle managers and leaders with operational responsibility
- High performing leadership skills, driving excellence in people and operational management
Level: Level 5
Duration: Approx 2-5 months
Cost: £600 - £1,200
Leaders & Managers
Level 3 Apprenticeship in Team Leader or Supervisor (CMI)
- Online taught sessions
- Designed to develop your management skills
Level: Level 3
Duration: Approx 14 months
Cost: POA
Leaders & Managers
Level 3 Apprenticeship in Operational Management/Department Manager (CMI)
- For professionals who manage teams or projects
Level: Level 5
Duration: Approx 2 years
Cost: POA
Human Resources
Human resources include effective recruitment, development and management of people and their performance in an organisation. Our Chartered Institute of Personnel and Development (CIPD) qualifications enhance generalised and specialist human resources skills and provide the opportunity to gain CIPD membership.
Courses available at level 3 and 5
Suitable for:
- HR Advisor
- HR Manager
- HR Business Partner
- Talent and reward
- Employee relations
- Learning and development
- Resourcing
Human Resources
CIPD Level 3 Foundation Certificate in People Practice
- Online taught sessions
- Aimed at aspiring and early-career HR professionals
- Fundamentals of all aspects of HR practices
Level: Level 3
Duration: 1 year
Cost: £1,400
Human Resources
CIPD Level 5 Associate Diploma in People Management
- Online taught sessions
- Aimed at established HR professionals including those with management responsibilities
- Wider and more complex HR concepts including theories, models and practices
Level: Level 5
Duration: 1 year
Cost: £2,130
Human Resources
Level 3 Apprenticeship in Human Resource Support (CiPD)
- Online taught sessions
- Aimed at HR professionals who are responsible for delivering front line HR support to managers and employees
Level: Level 3
Duration: 18 months
Cost: POA
Finance, Bookkeeping & Accounting
Financial management is at the core of every organisation, making accounting and financial skills valuable to employers. AAT qualifications provide the technical and practical skills employees need and are recognised by employers.
Courses available at level 2, 3 and 4
Suitable for:
- Bookkeepers
- Accounts clerks
- Accounts managers
- Finance assistants
- Assistant accountants
- Senior accountants
- Financial managers
- Taxation technicians
Finance, Bookkeeping & Accounting
AAT Level 2 Foundation Certificate in Bookkeeping
- In person taught sessions
- Aimed at aspiring bookkeeping and accountancy professionals
- Fundamentals of bookkeeping processes and systems
Level: Level 2
Duration: 3 months
Cost: £362
Finance, Bookkeeping & Accounting
AAT Level 3 Advanced Certificate in Bookkeeping
- In person taught sessions
- Aimed at aspiring bookkeeping and accountancy professionals
- Fundamentals of bookkeeping processes and systems
Level: Level 3
Duration: 3 months
Cost: £1,265
Finance, Bookkeeping & Accounting
AAT Level 2 Foundation Certificate in Accounting
- In person taught sessions
- Aimed at early-career accountancy professionals
- Fundamentals of finance and accounting processes and systems
Level: Level 2
Duration: 12 months
Cost: £633
Finance, Bookkeeping & Accounting
AAT Level 3 Advanced Diploma in Accounting
- In person taught sessions
- Aimed at established accountancy professionals
- More advanced accounting and finance processes and ethics
Level: Level 3
Duration: 1 year
Cost: £2,573
Finance, Bookkeeping & Accounting
AAT Level 4 Professional Diploma in Accounting
- In person taught sessions
- Aimed at senior accountancy professionals with significant responsibilities
- Higher level accounting and finance processes, financial management tax and audits
Level: Level 3
Duration: 15 months
Cost: £2,573
Finance, Bookkeeping & Accounting
Level 2 Apprenticeship in Accounts/Finance Assistant
- An introduction to Bookkeeping
- Principles of Bookkeeping
- Principles of Costing
Level: Level 2
Duration: 12 months
Cost: POA
Finance, Bookkeeping & Accounting
Level 3 Apprenticeship in AAT Assistant Accountant
- For those wishing to pursue a career in accounting and/or finance
Level: Level 3
Duration: 15-18 months
Cost: POA
Administration & Customer Service
Administration and customer service roles are the backbone to every organisation. Our qualifications and training can be aligned to all industries including technical, management, health care, science, and engineering.
Courses available at level 2 and 3
Suitable for:
- Office juniors
- Administration assistants
- Administrators
- Customer advisors
- Call centre staff
- Customer service champions
- Customer service managers
Administration & Customer Service
City & Guilds Level 2 Diploma in Business Administration
- Flexible workplace delivery
- Aimed at those new to working in administration
- Core competencies of administrators, legislation and document production
Level: Level 2
Duration: 12 months
Cost: £2,400
Administration & Customer Service
City & Guilds Level 3 Diploma for Business Administrators
- Flexible workplace delivery
- Aimed at established administrators
- Wider and advanced competencies of administrators
Level: Level 3
Duration: 18 months
Cost: £3,600
Administration & Customer Service
City & Guilds Level 2 Diploma for Customer Service Practitioners
- Flexible workplace delivery
- Aimed at those new to working with customers
- Core concepts of customer service, legislation and customer needs, wants and expectations
Level: Level 2
Duration: 12 months
Cost: £2,400
Administration & Customer Service
City & Guilds Level 3 Diploma for Customer Service Specialists
- Flexible workplace delivery
- Aimed at those in senior customer service roles and customer service champions
- Complexities of customer service, improvements and relationship management
Level: Level 3
Duration: 15 months
Cost: £3,600
Administration & Customer Service
Level 2 Apprenticeship Customer Service Practitioner
- This apprenticeship develops the key skills and behaviours required for a customer service practitioner, to support their customer service delivery
Level: Level 2
Duration: 12-15 months
Cost: POA
Administration & Customer Service
Level 3 Apprenticeship Customer Service Specialist
- The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types
Level: Level 3
Duration: 18 months
Cost: POA
Administration & Customer Service
Level 3 Apprenticeship Business Administrator
- This apprenticeship develops the key skills and behaviours required for a business administrator, to support their progression towards management responsibilities
Level: Level 3
Duration: 18-24 months
Cost: POA
Apprenticeships
For more information on our Apprenticeships please contact out apprenticeships and recruitment team on 01924 789469 or email apprenticeships@heartofyorkshire.ac.uk.
Leaders & Managers
Level 3 Apprenticeship in Team Leader or Supervisor (CMI)
- Online taught sessions
- Designed to develop your management skills
Level: Level 3
Duration: Approx 14 months
Cost: POA
Leaders & Managers
Level 3 Apprenticeship in Operational Management/Department Manager (CMI)
- For professionals who manage teams or projects
Level: Level 5
Duration: Approx 2 years
Cost: POA
Human Resources
Level 3 Apprenticeship in Human Resource Support (CiPD)
- Online taught sessions
- Aimed at HR professionals who are responsible for delivering front line HR support to managers and employees
Level: Level 3
Duration: 18 months
Cost: POA
Finance, Bookkeeping & Accounting
Level 2 Apprenticeship in Accounts/Finance Assistant
- An introduction to Bookkeeping
- Principles of Bookkeeping
- Principles of Costing
Level: Level 2
Duration: 12 months
Cost: POA
Finance, Bookkeeping & Accounting
Level 3 Apprenticeship in AAT Assistant Accountant
- For those wishing to pursue a career in accounting and/or finance
Level: Level 3
Duration: 15-18 months
Cost: POA
Administration & Customer Service
Level 2 Apprenticeship Customer Service Practitioner
- This apprenticeship develops the key skills and behaviours required for a customer service practitioner, to support their customer service delivery
Level: Level 2
Duration: 12-15 months
Cost: POA
Administration & Customer Service
Level 3 Apprenticeship Customer Service Specialist
- The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types
Level: Level 3
Duration: 18 months
Cost: POA
Administration & Customer Service
Level 3 Apprenticeship Business Administrator
- This apprenticeship develops the key skills and behaviours required for a business administrator, to support their progression towards management responsibilities
Level: Level 3
Duration: 18-24 months
Cost: POA
Many thanks for all your helpful feedback and supporting me during my counselling skills course. I enjoyed doing the course, it was very well presented. The material was well designed, very engaging and easy to understand. I was also very impressed with the feedback format and the way I was able to re-submit my work. Also, I found that having deadlines to submit the assignments kept me motivated to keep learning. I will definitely consider doing other distance courses with yourselves in the future.
Thank you so much. Your feedback was really amazing to read. I’d like to apologise for taking so long. I am so delighted to pass. It really means a lot. Thank you for taking your time to give such in depth feedback. I’m really grateful of that. I also felt, because of your very personable feedback in previous units, I was very comfortable sharing things in unit 4, with you effectively. Because it felt an actual human was marking my work and not a robot!
Fast-track Application
For more information, please contact our Course information Team on 01924 789111 or email courseinfo@heartofyorkshire.ac.uk.