Customer Service Apprentice

MORGAN SINDALL PROPERTY SERVICES LIMITED

Attending college training days, as required, you’ll have excellent interpersonal skills when dealing with colleagues, customers and clients, along with an understanding of internal processes, and apply them. You’ll be trained to deliver a high-quality service, working efficiently and safely, whilst achieving excellent customer experience results.

Apprenticeship summary

What will the apprentice be doing?

  • Attend all required college training days as the apprenticeship requires
  • Demonstrating good interpersonal skills and cultural awareness when dealing with colleagues, customers and clients during tasks
  • Understand internal processes and apply them in working practices
  • Observe and shadow in order to learn tasks, developing the ability to work independently and to take responsibility
  • Demonstrate a willingness to follow instruction and learn new tasks, taking personal responsibility for your own development
  • Be compliant with uniform, dress code or PPE requirements for your role
  • Assist with diligent problem solving to achieve excellent customer experience results
  • Work in conjunction with the team to deliver a reliable service

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Customer Service Practitioner Level 2 Apprenticeship Standard
  • Your apprenticeship will be completed in house, with the majority of communication with the training provider being via teams

What is the expected career progression after this apprenticeship?

  • Upon completion, the apprentice will be awarded a Level 2 Customer Service Practitioner Apprenticeship
  • There is also the possibility of a permanent contract of employment depending on the business need and available vacancies at the time of completion

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills

Qualifications

GCSE Maths & English (Grade 4-9) Essential

About the employer

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.

Employer

MORGAN SINDALL PROPERTY SERVICES LIMITED

Address

Unit 1 Hunslet Trading Estate
Severn Way
Leeds
LS10 1BL
53.77875
-1.51876