What You Will Study
Some of the units you will study include:
- Understanding Customer Service in the Retail Sector
- Understanding the Retail Selling Process
- How individuals and teams contribute to the effectiveness of a retail business
- How a retail business maintains health and safety on its premises
- Understanding retail consumer law
- How to deal with customer queries and complaints in a retail environment
- How You Will Be Assessed
The course is delivered via distance learning, supported by a range of interactive online resources. Work is assessed by the tutor throughout the course from induction to completion.
- Entry Requirements
No specific entry requirements, however good written English is desirable.
- Fee Information
This is a free course.