Course Overview
This course is designed for those who are currently working in retail or are looking for employment in the retail sector. This course you will develop sector specific knowledge in areas such as customer service, the selling processes within retail and much more.
This course is a fully online course, where you can complete your work around your current commitment.
What You Will Study
Some of the units you will study include:
- Understanding Customer Service in the Retail Sector
- Understanding the Retail Selling Process
- How individuals and teams contribute to the effectiveness of a retail business
- How a retail business maintains health and safety on its premises
- Understanding retail consumer law
- How to deal with customer queries and complaints in a retail environment
- How You Will Be Assessed
The course is delivered via distance learning, supported by a range of interactive online resources. Work is assessed by the tutor throughout the course from induction to completion.
- Entry Requirements
No specific entry requirements, however good written English is desirable.
- Fee Information
This is a free course.