This Apprenticeship is typically suited to individuals who support external customers and clients through a wide variety of digital channels this individual will help with access and services providing support two others in the use of digital systems.
Wider skill development will include gaining confidence using critical thinking, you will develop communication skills, problem solving skills and technical skills.
Through the apprenticeship some of the content you will learn includes how to communicate effectively using different channels considering terminology, you'll learn about operating digital information systems, understanding digital technologies, exploring system security and diagnosing technical problems by identifying and applying tools and techniques.